Helpdesk - Professional Internship

em Faurecia (ver perfil)
Localização São João da Madeira, Portugal
Data de Publicação 27/10/2017
Categoria Informática / Tecnologia
Tipo Emprego Estágio

Descrição

As a leading developer and manufacturer of high-quality automotive equipment, Faurecia is a preferred partner of major automakers worldwide. We design innovative solutions for sustainable mobility and enhanced life on-board. If you have a natural-born drive to create, progress and perform, then we have a career for you!

The main mission of the role are :

  • Receive calls, proceed to the qualification and diagnosis of the calls
    gathering the necessary information for a good qualification of the
    problem;
  • Support call recording using and controlling the internal procedures
  • Treat the requests of users and follow up the tickets;
  • Inform users in the monitoring process of the application and the alert procedure

The ideal candidate will have/be:

  • Technical specialization course in IT or similar
  • Fluent in Spanish OR French
  • Good level of English
  • Excellent communication skills
  • Good organization skills
Só candidatos registados se podem candidatar a ofertas de emprego.