2nd Line Applications Support Officer

em SpotOn Connections (ver perfil)
Localização Sliema, Malta
Data de Publicação 04/06/2019
Categoria Informática / Tecnologia
Tipo Emprego Full-time


2nd Line Applications Support Officer

Our client in Malta is looking for a 2nd Line Application Support officer. The position involves working in a team to provide user and technical support for bespoke solutions to our local and international customers.

• Providing IT support and troubleshooting via telephone, email, portals and remote support software.
• You will be working with a number of local and international clients in various sectors.
• Delivering high level customer service to a wide range of users, including those with minimal IT knowledge.
• Maintaining and updating the knowledge base.
• Follow in depth diagnosis of issues and escalate to 3rd line support where applicable.

Essential skills:
• Strong communication skills in both written and spoken English.
• Excellent problem solving and analytical abilities.
• Familiar with administering SQL and ability to write SQL queries.
• Be organized and able to prioritize issues.
• Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.

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