|em ( ver perfil)|
|Data de Publicação||04/06/2019|
Informática / Tecnologia
2nd Line Applications Support Officer
Our client in Malta is looking for a 2nd Line Application Support officer. The position involves working in a team to provide user and technical support for bespoke solutions to our local and international customers.
• Providing IT support and troubleshooting via telephone, email, portals and remote support software.
• You will be working with a number of local and international clients in various sectors.
• Delivering high level customer service to a wide range of users, including those with minimal IT knowledge.
• Maintaining and updating the knowledge base.
• Follow in depth diagnosis of issues and escalate to 3rd line support where applicable.
• Strong communication skills in both written and spoken English.
• Excellent problem solving and analytical abilities.
• Familiar with administering SQL and ability to write SQL queries.
• Be organized and able to prioritize issues.
• Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.